Blockbuster Really Wants Your Business
Filed under: Tech Stuff, Distribution, Home Entertainment
It's no secret that video retailer Blockbuster had a rough quarter. Their profits are dipping, stores are closing -- suffice to say things aren't looking good. But, the company is looking for new ways to compete with services like Netflix and Redbox and so they're getting into the digital content game. But, as some critics have pointed out, the results so far are lackluster to say the least. Blockbuster and NRC/MOD systems have announced the pilot of digital media kiosks where customers use an SD memory card to download movies and TV to take home to play on their TV with the aid of a proprietary device (provided to participants of the trial). But the kicker has to be that the content would be DRM protected and customers pay $1.99 for a movie that must be viewed within 30 days and is only viewable for 48 hours.The digital download service is just the latest in Blockbuster's new strategy to hold on to customers by offering something other than the brick and mortar experience. Some of their other ideas have included DVD subscription services and DVD kiosks. Blockbuster is hoping these new services could reduce the effect that illegal downloading has cost their bottom line as well as open them up to new tech-savvy customers. I understand that Blockbuster needs to fight off the pirates like everybody else, but I doubt that products bogged down with DRM are going to persuade your average pirate to go legit. But on the upside, at least Blockbuster's latest scheme would mean that there's nothing to return, and you don't have to deal with receiving damaged or scratched discs -- but in the grand scheme of things, that ain't much.
If Blockbuster wants to live to fight another day, I think they are going to have to come up with something a lot better than this, don't you?










Reader Comments (Page 1 of 1)
11-13-2009 @ 2:41PM
Kellian said...
Personally, there was a time for me when I had subscribed to both Netflix and Blockbuster's mail service (and Total Access, allowing me to exchange mailed rentals in store for a rental there in addition to my queue) simultaneously but after about a year of doing so I ended up just canceling the BlockBuster service.
I found I was experiencing issues of throttling with BB that I wasn't with Netflix, and Netflix would ship discs on Saturdays whereas BlockBuster would not. Between getting discs out of order, or not at all, and getting the run around whenever I would email or call Customer Service, it just wasn't worth it to me. If they want to compete with Netflix, they have to actually *compete.* I tried to stay with them as long as possible, but when I started getting stonewalled by Customer Service when all I was really trying to do was give them feedback about how to be better, that's when I decided to keep my money.
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11-13-2009 @ 3:57PM
Jenni Miller said...
I was just thinking that the indie store near me, which I would *like* to support, is struggling so much that they are only open at night during the week and have cut their space and choices drastically. (I think that general financial mismanagement has something to do with their problems as much as the economy and Netflix has.) Meanwhile, the Blockbuster has started carrying movies like Ballast and other smaller but highly regarded art films. Has anyone else seen this happening in their local Blockbusters (if they go to them, at all)?
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